- Eligibility for Return
- Products may be returned within 7 days from the date of delivery.
- The product must be unused, uninstalled, and in original condition.
- Original packaging, accessories, manuals, warranty cards, and invoice must be included.
- Non-Returnable Items
The following items are not eligible for return:
- Software licenses, activation keys, or digital products
- Products damaged due to misuse, power surge, water, or physical damage
- Customized or special-order products
- Products without original packaging or invoice
- Dead on Arrival (DOA)
- If a product is found defective at the time of delivery, it must be reported within 24–48 hours.
- DOA items will be replaced or repaired as per manufacturer policy.
- Physical damage must be reported immediately at the time of delivery.
- Warranty & Service Policy
- After the return window, all products are covered under manufacturer warranty only.
- Warranty service will be provided through authorized service centers.
- The company is not responsible for data loss; customers are advised to back up data.
- Refund Policy
- Approved refunds will be processed within 7–14 working days.
- Refunds are issued via the original payment method.
- Shipping and handling charges are non-refundable.
- Return Process
- Contact customer support with invoice number and issue details
- Receive return approval
- Send or submit the product to the designated return location
- Product inspection and resolution (refund/replacement/repair)
- Shipping Responsibility
- Customer bears return shipping cost unless the product is defective or wrongly delivered.
- Company is not responsible for damage during return shipping.
- Policy Updates
- The company reserves the right to change or update this policy at any time without prior notice.